This role is at a company Clera is working with. Clera is a recruiting platform that introduces candidates to startups; applying through Clera is free for you.
ABOUT THE ROLE
Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes.
WHAT YOU’LL DO
– Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions.
– Coordinate tasks and priorities between remote teams, customers, and external service providers.
– Identify recurring issues, process inefficiencies, and opportunities for automation.
– Build and improve operational processes based on real guest scenarios.
– Work closely with the founding team to help develop hospitality operations.
WHAT WE’RE LOOKING FOR
– Native German speaker with English proficiency at C1 level or higher.
– A completed university degree in business administration, communications, economics, or a related field.
– Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs.
– Experience coordinating across teams, customers, and external service providers.
– Ability to identify workflow improvements and make organized decisions under time pressure.
– Background in hospitality, short-term rentals, property operations, or a related field is valuable.
COMPENSATION & BENEFITS
Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.
LOCATION
On-site in Berlin, Germany.