Brittany is the owner and head optometrist at Rogers Family Eye Care, a private optometry practice in Tupelo, MS. She tells us the skill that will set students apart is the ability to listen effectively to their patients. Brittany retail experience exposed her to plenty of customer service moments to strengthen this skill!
Transcript
>> My name is Dr. Britney Rogers [assumed spelling]. I am an optometrist in Tupelo, Mississippi. I have my own practice, Rogers Family Eye Care. My day typically starts out at ten in the morning. And that's when I start my workday -- from 10 until 6. I see patients on a routine basis whether it's a routine exam so they come in for glasses or contacts. And I also see patients that have problems like ocular health diseases and things like that -- so your diabetic patient, your hypertension patient, patients with cataracts, glaucoma, different things like that that we manage. On the busy day, about 25 patients to 27 patients. I don't like to go over that because you can't spend time with the patient to actually see what's wrong. But a patient comes in. Usually their routine complaints are I just need glasses, or I can't see far away. I'm having trouble at night with headlights on cars is the biggest complaint. So they'll come in. The first thing I'll do is I'll ask them what's going on. And they'll explain to me what's going on. And my routine questions are do you have any itching, burning, or tearing of the eyes because that's often forgotten. Do you have any headaches after prolonged reading. And do you have any flashes of lights or floaters. Those are kind of my pretty standard questions to kind of get the ball rolling and get them thinking about what's really going on with their eyes. The second thing is I check your pressures. We check your pressures -- a lot of you may know it as the puff machine. And we kind of get a estimate of what your eye pressure is. That can tell us different things about different diseases that may be going on. And it's also just pretty standard to check just to make sure we're in the what we call "normal range". Second, we'll sit down in the chair, and I'll tell you to cover one eye. And you'll tell me what you can see down there at the end of the room. From there, we'll do some routine tests looking at eye alignments and eye movements and neuro responses from the pupils. And then we'll go into actually figuring out what your glasses' prescription is. Once we figure out what the prescription is, we'll fine tune it by saying one or two, three or four. And you'll tell me which one looks better between the two choices. After that, I look -- go into the ocular health evaluation. So I'll put you behind the slit lamp. And we'll look at the external portion of the eye -- make sure everything is really nice and healthy -- that there's no lingering bacterial infection or anything like that underlying. And then we'll look at the health of the back of the eye. Whether we have to dilate you or not depends on a number of different things. But everybody gets a eye ocular health evaluation of the back of the eye whether it's dilated or not. And then we'll discuss everything I found -- talk about what type of glasses you need, what's best for you, what I think is best for you. And address some of those initial concerns that you had coming in. And then I'll ask you anymore questions, and you'll be on your way.
Download transcript