Design Sales Associate – General Objectives:
The Design Sale Associate works closely with the customer in the design center/studio, remotely, phone, online or in the customer’s home or job site to create individualized design solutions to sell Contempo Space products. The designs include space planning, material & finish coordination, product selection and overall project design. Successful execution is evidenced by developing individualized designs and achieving sales goals in a flexible relationship based selling environment. Some projects may require a team or partnership-based approach. Design Consultants will be measured based on performance categories (teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills) and benchmarks (Minimum Monthly Sales, Home Calls and Project sales) that contribute to the success of the Design Center as well as their own individual success. Must be skilled in the use of social media such as blogs, micro-blogs, on-line forum, content sharing web sites and other digital channels established for on-line interaction and connection to promote Contempo Space’s brand.
Essential Duties and Responsibilities:
- Create design solutions that are consistent with the customer’s preference and budget.
- Sell Contempo Space’s custom product solutions.
- Represent the Contempo Space brand in all customer interactions – individuals, designers, projects, developers and more. When in the design center professionally greet customers to establish rapport and gain customer’s confidence to provide a total individualized design solution that closes the sale.
- Utilize grassroots marketing and a variety of social media platforms to develop and grow the business.
- Stay current on design and color trends to create fashionable design solutions.
- Coordinate with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays.
- Contribute towards the development and on-going upkeep of the design center’s portfolio.
- Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations, and providing professional service for the design team’s customers.
- Enter orders utilizing the various sale systems.
- Work with the Design Center Leader/Design Sales Leader and Design Consultants to develop grass roots marketing ideas to further our market reach and exceed written goals; monitor effectiveness of the plans. Provide suggestions to modify plan based on reaching specific goals and objectives.
- Utilize all technology, such as IMOS IX, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients.
- Utilize appropriate social media (i.e., Facebook, Instagram, etc.) to heighten own presence as well as Contempo Space’s presence. Continually build relationships with outside talent via social media, such as LinkedIn, to build a network in the market.
- Perform any other duties as required.
Knowledge, Skills, & Abilities:
- Broad knowledge of interior design and effective sales techniques.
- Working knowledge of online sales and design tools.
- Good listening skills with excellent oral and written communication skills also required.
- General understanding of how to utilize social media and grass-roots marketing to develop a book of business.
- Intermediate skill competency using digital floor planning technology. 3D applications a plus.
- Experience using interactive technology to view design concepts such as augmented reality, virtual reality and other visualization tools a plus.
- Willing and capable of learning new technologies.
Compensation:
Compensation is incentive based with total compensation determined by commissions earned. Design Consultants are expected to meet or exceed Minimum Monthly Sales and other benchmarks as determined by Contempo Space.
This position offers a minimum annual recoverable draw of $45,000.00. The draw is based on Design Consultants earning incentive compensation commission based on written and delivered sales. Historically, our Design Consultants have earned up to $125,000 or more annually based on written and delivered sales.